Frequently Asked Questions

How do I log in to my account to access my tickets?

Follow the instructions on this document to log in to your Gaillard Center account. If you are still having trouble logging in and accessing your tickets, please contact the Ticket Office at (843) 242-3099 or


What happens if I arrive after a performance has started?

Patrons are seated at the first appropriate break, allowing for the least disruption for performers and seated patrons and at the discretion of house management.  Select performances will not allow late seating.

What happens if there is inclement weather?

All performances are rain or shine. Only in rare weather emergencies will a performance be canceled or rescheduled. Ticket holders will be notified immediately.

Is there a lost and found?

Our lost and found is located at the Charleston Gaillard Center Ticket Office.

What is the dress code?

There is no dress code for events hosted in the Martha & John M. Rivers Performance Hall. For all performances and events held in the Charleston Gaillard Center, attire should be comfortable and appropriate for the occasion.

Am I allowed to bring a bag or purse?
Bags and purses are allowed within the Martha & John M. Rivers Performance Hall. They are not required to be clear or see through. We conduct bag searches, personal searches, and metal detector wanding for all performances. Prohibited items include weapons of any kind (including pocket knives and firearms), projectiles, and illegal substances.
Are food and beverage services provided?

Food and beverages are available for all events held in the Martha & John M. Rivers Performance Hall. Click here to learn more about Café 95. Food and liquor are not allowed into the Performance Hall. As of December 1, 2022, all food and beverage concessions will be cashless. Credit cards, debit cards, and Apple Pay mobile payment app will be accepted.

Is photography and video recording allowed?

Taking photographs or recording of performances are strictly prohibited in the theater. This includes cell phone photography and videography.

When should I arrive for a show?

We recommend you arrive at least 30 minutes prior to showtime.

What should I do if I lose my ticket?

Please contact the Ticket Office at (843) 242-3099 or for assistance with replacement tickets.

What is the ticket refund/exchange policy?

All ticket sales are final. The Charleston Gaillard Center does not offer any exchanges or refunds.

What is the ticket policy for children attending a performance?

Everyone attending a performance at the Charleston Gaillard Center must have a ticket, regardless of age. Please note, children will have the best experience if they are able to sit in a seat throughout the entire performance. While we do not recommend children under the age of five (5) attend an event unless specifically suited to that age, we will welcome you into the theater. Call our Ticket Office at (843) 242-3099 for information about shows appropriate for younger audiences. We strive to provide an enjoyable experience for all of our patrons, children or adults who become disruptive will be asked to leave.

When do tickets go on sale for a performance?

Each event is unique and on-sale dates and times vary. The best way to receive advance notice of upcoming events, on-sale information, and special promotions is to sign up for our newsletter.

What are the fees I am charged when I purchase a ticket?

Fees are applied to the purchase of tickets to all Charleston Gaillard Center events. These charges consist of facility fees and processing fees. There is an additional shipping fee for all mailed tickets.

What is the group ticket rate?

Groups of (15) or more can save on select performances. For more information please contact our Ticket Office at (843) 242-3099 or

Are gift certificates available for purchase?

Gift certificates are available in any amount and can be redeemed for all Charleston Gaillard Center hosted performances. Gift certificates can be purchased here, over the phone at (843) 242-3099, or in person at our Ticket Office located at 95 Calhoun Street, Charleston, SC 29401.

Where is Will Call located?

Will Call tickets may be picked up in the Charleston Gaillard Center Lobby. Will Call opens 2 hour prior to each performance. Photo ID may be required for ticket pick up.

Where can I buy tickets?

The only authorized ticket sales for the Charleston Gaillard Center are the venue Ticket Office, in person at 95 Calhoun Street, over the phone at (843)-242-3099, or on our website at Tickets purchased from unauthorized or third party ticket sellers may be stolen, counterfeit or invalid and may not be honored. Tickets purchased from outside sources are often inflated in price and are not eligible for assistance if tickets are ever lost or stolen or if the event is canceled or rescheduled. The Charleston Gaillard Center is not responsible for tickets purchased from other sources.

Is the Gaillard Center a smoke-free facility?

Smoking is not permitted at the Gaillard Center, within the building and on grounds.

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