Ticket Office Information
Ticket Office Hours
Our Ticket Office representatives are available to assist you in the first floor lobby of the Charleston Gaillard Center at 95 Calhoun Street Monday – Friday from 11am – 6pm. The Ticket Office will open two hours prior to performance time for weekend performances.
We accept Visa, MasterCard, Discover, American Express, Gaillard Center gift cards, cash and checks.
Ticket Policy FAQs
When should I arrive for a show?
We recommend you arrive at least 30 minutes prior to showtime; allowing time to pick up tickets at Will Call, if necessary.
What should I do if I lose my ticket?
What is the ticket refund/exchange policy?
All ticket sales are final. The Charleston Gaillard Center does not offer any exchanges or refunds.
What is the ticket policy for children attending performances?
Everyone attending a performance at the Charleston Gaillard must have a ticket, regardless of age. Please note children will have the best experience if they are able to sit in a seat throughout the entire performance. While we do not recommend children under the age of five (5) attend an event unless specifically described as suited to that age, we will welcome you into the theater. Call our Ticket Office at (843) 242-3099 for information about shows appropriate for younger audiences. We strive to provide an enjoyable experience for all of our patrons, children or adults who become disruptive will be asked to leave.
I cannot print my ticket at home. May I pick it up at the ticket office before the show?
When do tickets go on sale for a performance?
Each event is unique and on-sale dates and times vary . The best way to receive advance notice of upcoming events, on-sale information, and special promotions is to sign up for our newsletter.
What are the fees I am charged when I purchase a ticket?
Fees are applied to the purchase of tickets to all Charleston Gaillard Center events. These charges consist of facility fees and processing fees. There is an additional shipping fee for all mailed tickets.
Are there any discounts or ticket packages/subscriptions available?
What is the group ticket rate?
Are gift certificates available for purchase?
Gift certificates are available in any amount and can be redeemed for all Charleston Gaillard Center hosted performances. Gift certificates can also be purchased over the phone at (843) 242-3099, or in person at our Ticket Office located at 95 Calhoun Street, Charleston, SC 29401.
Where is "Will Call" located?
Will Call tickets may be picked up in the Charleston Gaillard Center Lobby. Will Call opens 1 hour prior to each performance. Be sure to bring a photo ID as it may be required for ticket pick up.