Careers

Now Hiring at the Charleston Gaillard Center

The Charleston Gaillard Center is a 501(c)(3) non-profit. Please, no phone calls. 

House & Venue Manager

Organization Background

The Charleston Gaillard Center is an 1,800-seat performance hall located in Charleston, South Carolina. The newly constructed facility also contains 16,000 square feet of exhibit and meeting space, along with office and public spaces. The Charleston Gaillard Management Corporation is a non-profit 501c3 organization responsible for managing the facility. 

The Gaillard Center’s mission is to provide the Lowcountry with a world-class performance hall, elegant venue space, and vibrant educational opportunities inspiring our dynamic community through the power of the performing arts. We seek to enrich the diverse community of Charleston with artistic and cultural experiences that are accessible and unique, and to serve as an education resource for generations to come.  For more information about the Charleston Gaillard Center, please visit https://www.gaillardcenter.org.

Position Summary

House & Venue Managers (HVM) at the Charleston Gaillard Center are a critical part of ensuring the success of performances and special events in the Performance Hall and Exhibition Hal. HVMs report directly to the Performance Hall Manager (PEM) or Exhibition Hall Manager (EHM) who has detailed the operational and logistics details for each event. HVMs typically will begin a shift just prior to the start of an event and/or load-in, and will receive special instructions from the PEM or EHM upon arrival. The HVM oversees all public areas of the theatre and provides professional and courteous assistance to all patrons, attendees, and volunteers. The HVM also frequently continues to oversee the strike/tear-down of the event, and potentially oversee room flips for subsequent events in the Exhibition Hall. HVMs ensure the safety and well-being of patrons, clients and volunteers before, during, and after each event.

Responsibilities:

Performance Hall

  • Thorough understanding of Charleston Gaillard Center facility and Performance Hall seating.
  • Interacting with patrons, attendees, staff and volunteers.
  • Managing program distribution on each seating level (Orchestra, Box Tier, Dress Circle, and Gallery).
  • Supervising and orienting volunteer ushers and ensuring they have the necessary tools to lead patrons to their seats and enforce house policies in a polite and professional manner.
  • Working closely with the Box Office and settling any ticketing disputes that might arise.
  • Working closely with the Stage Manager to ensure the proper start time of the show. 
  • Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
  • Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.)
  • Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not
  • Completing event-specific reports, accident and injury reports, etc.
  • First in, last out – responsible for unlocking and opening building, and lock up at end of event.

Exhibition Hall

  • Interacting with event client, and ensuring customer satisfaction.
  • Overseeing load-in and load-out crews, ensuring that the documented plans are enacted on time and in the correct order.
  • Coordinating loading dock usage amongst vendors.
  • Ensuring safety of all attendees by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis.
  • Assisting clients with light levels, background music requests, additions of chairs and tables, etc.
  • Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, technical services, etc.)
  • On-site point person for catering, AV crew, setup crew, security and police representatives, etc.
  • Working with clients to make last minute adjustments and changes
  • Keeping accurate notes of changes and requests, and whether they were able to be accommodated or not
  • Completing event-specific reports, accident and injury reports, etc.
  • First in, last out – responsible for unlocking and opening building, and lock up at end of event.

Qualities and Characteristics:

  • Take charge personalities—if something isn’t going correctly, they notice and fix the problem immediately
  • Friendly, professional and accommodating demeanors
  • The ability to stay calm and professional during times of stress.
  • A willingness to problem solve, be flexible, and adapt to ongoing changes as they occur.

Pre-Employment Requirements

  • Must submit to a criminal background check
  • Applicants must be eligible to work in the United States

Physical Requirements

  • Ability to move, transport and/or position various materials needed.
  • Activities may require sustained periods of movement, traversing, and positioning to meet event schedules and demands.

Pay: $16.50/hour; nights and weekends are required.

Please submit cover letter indicating your availability and the maximum and minimum number of hours/shifts you are interested in working each week.

NO PHONE CALLS

The CGMC is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.


Now Hiring in our Hospitality Departments

Bartender

Part-Time, Hourly. 

Download Bartender Job Description

To Apply: Please send resume and cover letter to Nicole Garrand at ngarrand@gaillardcenter.org

Note: Employment with Spectra by Comcast Spectacor at the Charleston Gaillard Center

Catering Server

Part-Time, Hourly. 

Download Catering Server Job Description

To Apply: Please send resume and cover letter to Nicole Garrand at ngarrand@gaillardcenter.org

Note: Employment with Spectra by Comcast Spectacor at the Charleston Gaillard Center